Privacy Policy

Effective Date: March 1, 2025

1. Introduction

Couture Aisha ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.coutureaisha.com and purchase our products.

2. Information We Collect

Personal Information

Identity Data: Full name, date of birth
Contact Data: Email address, phone number, delivery address, billing address
Financial Data: Payment card details (processed by secure payment providers)
Transaction Data: Purchase history, order details, payment records
Account Data: Username, password, preferences

Technical Information

Device Data: IP address, browser type, operating system
Usage Data: Pages visited, time spent, click patterns
Cookies: Session cookies, preference cookies, security cookies

Special Documentation

Security Videos: Unboxing videos for fraud prevention
Identity Verification: ID copies for high-value orders
Communication Records: Emails, customer service interactions

3. How We Use Your Information

Order Processing

Process and deliver your orders
Process payments and prevent fraud
Communicate about your order status
Handle returns and refunds

Legal Compliance

Comply with legal obligations
Prevent and detect fraud
Verify identity for high-value transactions
Respond to legal requests

Business Operations

Improve our products and services
Customer support
Send important updates about policy changes
Internal record keeping

Marketing (with consent)

Send promotional emails about new products
Special offers and discounts
Fashion tips and style guides

4. Legal Basis for Processing

We process your data based on:

Contract: To fulfill your order
Legal Obligation: To comply with laws
Legitimate Interests: To prevent fraud and protect our business
Consent: For marketing communications

5. Who We Share Your Data With

Service Providers

Payment Processors: To process payments securely
Shipping Companies: DHL and postal services for delivery
Cloud Storage: For secure data storage
Email Services: For order confirmations and updates

Legal Requirements

Law enforcement agencies (when legally required)
Courts and regulatory bodies
Fraud prevention agencies
Government authorities

We NEVER:

Sell your personal data
Share data with third parties for their marketing
Transfer data without security measures

6. International Transfers

Your data may be transferred outside Azerbaijan for:

Payment processing
International shipping
Cloud storage

We ensure appropriate safeguards are in place for all international transfers.

7. Data Security

Protection Measures

SSL encryption for all transactions
Secure password requirements
Limited access to personal data
Regular security audits
PCI DSS compliance for payment data

Your Responsibilities

Keep your password secure
Don't share account details
Log out after using shared computers
Report suspicious activity immediately

8. Data Retention

We retain your data for:

Order Information: 7 years (tax/legal requirements)
Account Data: Until account deletion request
Marketing Lists: Until you unsubscribe
Security Videos: 1 year (fraud prevention)
Payment Records: As required by financial regulations

9. Your Rights

You have the right to:

Access: Request copy of your personal data
Correction: Update incorrect information
Deletion: Request deletion (subject to legal requirements)
Restriction: Limit how we use your data
Portability: Receive your data in portable format
Object: Opt-out of marketing communications
Withdraw Consent: For consent-based processing

To exercise these rights, email: [email protected]

10. Cookies

Essential Cookies

Shopping cart functionality
Security features
User authentication

Analytics Cookies (with consent)

Understand website usage
Improve user experience

Marketing Cookies (with consent)

Personalized advertisements
Measure ad effectiveness

You can control cookies through your browser settings.

11. Children's Privacy

Our website is not intended for persons under 18. We do not knowingly collect data from minors. If you are under 18, do not use our website or provide any information.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

13. Marketing Communications

Opt-In

You can subscribe to our newsletter during checkout
Separate consent for marketing emails
Clear unsubscribe option in every email

Opt-Out

Click "unsubscribe" in any marketing email
Email us at: [email protected]
Update preferences in your account

14. Data Breach Notification

In case of a data breach that may affect your rights and freedoms:

We will notify authorities within 72 hours
We will inform affected customers without delay
We will provide information about the breach and steps taken

15. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use after changes constitutes acceptance.

16. Contact Information

Data Controller

Couture Aisha

Azadliq Avenue 94

Baku, Azerbaijan

Privacy Inquiries

Email: [email protected]

Phone: +994504720110

Data Protection Complaints

If you're unsatisfied with our response, you may contact your local data protection authority.

17. California Privacy Rights

California residents have additional rights under CCPA:

Right to know what personal information is collected
Right to know if information is sold or disclosed
Right to say no to sale of personal information
Right to equal service and price

18. GDPR Compliance

For EU residents, we comply with GDPR requirements:

Lawful basis for all processing
Data minimization principles
Privacy by design
Data protection impact assessments where required

19. Consent

By using our website and providing your information, you consent to:

Collection and use of information as described
International transfer of data
Contact for order-related communications

For marketing communications, separate explicit consent is required.

20. Sensitive Data

We do not intentionally collect sensitive personal data (race, religion, health information, etc.) except:

Payment information (required for orders)
Identity verification (for fraud prevention)

Last Updated: March 1, 2025